Applies to: Reolink products which can support web access 

If you failed to access Reolink cameras or NVRs via web browser in WAN and got "cannot reach" error, below are the causes and solutions for this issue.

First of all, please check whether your camera/NVR supports Web Access.

Cause 1. The connection of the camera/NVR


Restart the camera/NVR and upgrade it to the latest firmware version.


Cause 2. IP and port issue


1. Make sure the WAN IP is correct and it is a public IP address.

2. Enable UPnP on the camera and NVR.

3. Make sure HTTP(or HTTPS) port and RTMP port of the camera/NVR are opened successfully on your router.

4. Access the camera/NVR in LAN with the WAN IP and port number to see whether it works.