Applies to: All Reolink cameras
Description of the phenomenon: The night vision image is totally dark and we can't see anything but the IR lights are still lit on.
Cause: Hardware defect of the camera(IR cut is defective)
Solution: If the IR lights are still on during the night but the image is dark,
- Please check the Day/Night mode of the camera and make sure it is "Auto" mode and also manually switch the mode to see if the image back to normal. You may refer here how to switch Day/night mode
- Please cover the day/night sensor by your hands, or put the camera in a dark environment to test whether it will switch mode automatically.
- Please hard reset the camera and set up from factory status to see if the image is back to normal.
If you tried above and still the same, please contact the Reolink Support team for a warranty.