Applied to: All
Problem description: The screw is missing or broken and the camera cannot be fixed.
Cause 1: There is no Screw in the package.
Solution: Please contact Reolink support, provide a photo of the package and the purchase invoice.
Cause 2: The screw is loose/broken and missing.
Solution: Please contact Reolink support, provide a photo of which screw is missing, then we will provide you with the correct size for you to purchase the right screws in local hardware stores.