POE Cameras Cannot Be Powered on by POE Switch/POE Injector

Applies to: Reolink PoE cameras 

Description of the problem: The camera cannot be powered on while using a PoE Switch or a PoE injector.  Please reset the camera, then cover the entire lens area with your hand to simulate darkness. This will help check if the IR LEDs or the spotlight turn on.

If the camera is too large to cover by hand, you can place a cardboard box over it to block out light completely. Alternatively, you can place the camera in a completely dark room and wait for a few seconds. In this condition, you should see the IR LEDs turn on or hear a "click" sound as the night mode activates. If neither happens, it may indicate an issue with the camera.

There are several possible causes for the POE camera not being powered by the POE switch/injector. You may follow the troubleshooting tips listed below to solve the problem. 

Cause 1. Incompatible POE switch/injector.

Solution: Please refer to Which POE injector/switch can I use for Reolink POE cameras

Cause 2. The camera is not properly connected to the POE switch/injector

Solution: Please check the lights on the POE switch/injector. If the lights are not on, please try to plug the camera into other ports that works and use another working Ethernet cable.

Cause 3. The POE module of the camera fails to get power

Solution: Please use the DC adaptor to power the camera on. 

Note: The power adaptor may refer to What is the Output Voltage for Reolink DC Power Adapter