Poor Connection of Reolink Go and Go PT

Apply to: Reolink Go, Reolink Go PT 

If you have difficulty accessing Reolink Go or Reolink Go PT, or the camera frequently shows connection failed on the app, please follow the following step for troubleshooting.

Cause 1. The Network Signal is Weak

Solution: Move the camera to an open area with a better network signal.

Cause 2. Poor Network Connection of Your Phone

Solution: Switch to fluent mode or connect the phone to another network.

Cause 3. Restriction of the SIM Card Operator 

Solution: Check the UID and contact the Reolink support for further help.

Cause 4. The Antenna of the Reolink Go PT is Loose

Solution: Fasten or reinstall the antenna. And point the antenna upward.