Applied to: All Reolink cameras 

Problem description: The bracket or base is broken, and the camera cannot be fixed.

Cause: Logistics damage; natural factors.

Solution: Please contact support, provide a photo of the bracket/base and purchase invoice.

 

Cause: Man-made factors.

Solution: According to the warranty policy, the man-made damage is not covered by the warranty. 

If the bracket/base is sold separately, please purchase from https://store.reolink.com/accessories/ 

If it is not sold separately, please contact contact support.