Applied to: All
Problem description: The bracket or base is broken, and the camera cannot be fixed.
Cause: Logistics damage; natural factors.
Solution: Please contact support, provide a photo of the bracket/base and purchase invoice.
Cause: Man-made factors.
Solution: According to the warranty policy, the man-made damage is not covered by the warranty.
If the bracket/base is sold separately, please purchase from https://store.reolink.com/accessories/
If it is not sold separately, please contact contact support.