Applies to: All Reolink cameras with SD card
If your camera stops recording to the SD card after a period of time, there are several possible causes for you to check:
Cause 1: The Motion detection or PIR settings are not set up properly.
For Reolink battery-powered cameras, please refer to this article to check the PIR settings:
How to Set up the PIR Settings for Reolink Battery-powered Cameras
For other cameras, please refer to this article to check the Camera Recording settings:
How to Configure Motion Detection Settings
Cause 2: Abnormal function of motion detection or PIR sensor.
For Reolink battery-powered cameras, please enable Siren and manually trigger the camera. If you can't hear the siren, please contact support for further help.
For other cameras, please enable push or email notifications and manually trigger the camera. If you can't receive push/email notifications nor see this running person icon on the live stream page, please contact support for further help.
Cause 3: The SD card is not compatible or defective.
1) Please format the SD card or change another SD card.
2) Please refer to the requirements below to choose the right SD card for Reolink cameras, otherwise, the recording function may not work properly.
|Capacity||8GB or 16GB card is suggested (Up to 64GB)|
|Read and Write Speed||Class 10 or higher|
If you're not sure about whether your SD card is compatible, please take a photo of the SD card or share a product link then contact support for help.
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