If you have set up email alerts for the Reolink IP cameras but find that you do not receive email alerts, you may follow the below steps for simple troubleshooting.
Applies to: All Reolink cameras except for the battery-powered camera.
Symptoms for Fail to Receive Email Alerts From Reolink IP Cameras
1. No Email Alerts Received: After configuring the email alert settings for your Reolink IP camera, you have not received any alert emails from the camera.
You may even find that the issue only occurs with some models among your several Reolink cameras.
Or you may find all other detection alerts(siren/push notification/alarm recording) of the camera are working properly, but the email alerts are not functioning.
2. Stop Sending Email Alerts: The camera may previously function normally but suddenly stopped sending alerts and there are no changes to the settings.
3. Missing Partial Email Alerts: You receive some email alerts from the camera but do not receive all of the emails.
Troubleshooting Steps for Fail to Receive Email Alerts From Reolink IP Cameras
1. Do an Email Text
Try to verify the email settings by clicking Email Test on Reolink Client or Reolink App to see whether you can receive the test email.
2. If Test Failed
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If you get an "Email test failed” error message, or various error codes, including 480, 481, 482, 483, 484, 485, and 400, it is likely an issue with the email settings. Please refer to the guide Reolink Email Test Failed for troubleshooting.
Recently, Outlook and Hotmail have discontinued the App Password feature, so if you previously used an App Password to set up email alerts, this could explain the sudden failure to work. It is suggested to change another email address as sender address for continuously using email alerts.
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If you do not get any error message and the test email from the camera after you do the email test: 1. Check whether the test email is in spam.
2. Check whether the Recipient Email blocks emails from third-party devices.
3. Check whether the Recipient Email can send out and receive emails normally.
3. If Test Succeeded
If you can get the test email, it indicates that the email settings are correct and that the sender's email account is likely functioning properly. Please proceed with the troubleshooting steps below:
- Alarm Settings: Please check and make sure the motion detection settings like the detection zone, sensitivity, and object size are set properly. How to Set up Smart Motion Detection for Your Camera
- Email Schedule: Check if the siren/push notification/alarm recording of the camera can work well. If yes, it means the camera can detect the alert. In this case, please ensure that your email schedule covers the times when you need to receive alerts and the types of the alarm event is checked correctly. How to Set up Email Schedule
- Firmware version: Check and upgrade the Reolink camera to the latest firmware version and see if it helps. Online Reolink Firmware Upgrade via Reolink Software
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Internet Connection: Verify the camera has a stable Internet connection. Email alerts with attachments might not be sent if the internet connection is weak. Try changing the Email Content to "Text" in the Email Settings page and see if you can receive a text-only email alert. Remember to Save the settings before testing.
4. Contact Reolink Support Team.
If you still cannot receive the email alert properly after going through the steps above, please contact the Reolink Support Team with your troubleshooting result for additional help.
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