Applies to: Argus PT, Argus Eco, Argus Series B320, Argus 2E, Argus 3, Reolink Go PT, Argus 3 Pro, Argus Series B330

 There're several possible causes for failing to power the cameras. You may follow the troubleshooting tips listed below to solve the problem.

Cause 1: The power switch is off

Solution: Please switch on power switch several times to have a try.

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Cause 2: The Battery Has Run Down or Hasn't Been Charged 

Solution: 

1. Please charge the battery with a 5V/2A DC charger and pay attention to the LED under the micro USB port on the battery.

  • Green light: the battery is fully charged
  • Orange light: the battery is charging

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If the battery status light is off, please

  1. check whether the micro USB cable is plugged into the port properly;
  2. change a 5V/2A power supply which is verified working properly;
  3. make sure that the temperature around is -10°C~ + 45°C (14°F~113°F).

Cause 3. Solar Panel Stops Charging or Has Low Charging Efficiency

 Solution: If the camera can work normally after charging by a DC5V/2A adapter, please refer to this article: Why Reolink Solar Panel Stop Charging Reolink Battery Powered Cameras

Cause 4. The Camera is Defective 

 Solution:  If the battery can be charged normally, please hard reset the camera then check whether the status LED lights on or any voice prompts.

If you have any questions, click “Submit a request” below to contact the Reolink Support Team.