Applies to: All Reolink cameras and NVRs
Description of the phenomenon: If Reolink Client shows incorrect username or password when you make login to the cameras/NVRs by remote access, here are some possible causes for your reference.
Cause 1: You Have Entered Wrong Username or Password
Make sure you have entered the right username and password.
The default username is admin, and the default password is blank(no password). But for battery-powered cameras, there is no username, please just confirm password issue. If you didn't change username and password when you set up the camera, you can enter the default username and password. But if you have changeD them, please kindly enter the right ones.
Cause 2: You Forget Username or Password
Restore or reset the cameras/NVRs, you can refer to, How to Reset Reolink Device
Description of the phenomenon: If Reolink Client shows connection failed when you make login to the cameras/NVRs by remote access, here are some possible causes for your reference.
Cause 1: The Camera doesn't Connect to the Internet
Make sure the router that the camera connects to can get the Internet.
Cause 2: The Camera Fails to Connect to Reolink Server
Reboot the camera and the router for a check.
Cause 3: The PC Might Have Some Wrong Settings
Disable VPN, anti-virus softwares and firewall on the PC.
Cause 4: The Camera can not Work
Make sure you can connect to the camera when your phone/PC uses the same network as the camera.
Cause 5: The Router Settings of the PC has Wrong Settings
If you can access the camera when your phone uses 4G mobile data, please check whether the router that the PC connects has opened all UDP ports or not.
Cause 6: The Camera can not be Remotely Accessed
If you can connect to the camera when your phone/PC uses the same network as the camera, please check whether you can access the camera when your phone uses 4G mobile data. If failed, please refer to,