Push Notification Delays

Applies to: All Reolink products 

If you receive push notifications a few minutes or hours after the motions ends, then below are the causes and instructions for you to troubleshoot.

Cause 1. Poor Internet Connection of the Camera.

Solution: 

1. Enable email notification to see whether you can receive email notifications in time when motion is detected.

2. Access the camera via 3/4G on your phone to make sure the camera has a good internet connection.

Cause 2. Phone or App.

Solution:

1. Make sure your phone has a good internet connection.

2. Update the App to the latest.

3. Test on another phone of a different brand.