Applies to: All Reolink products
If you receive push notifications a few minutes or hours after the motions ends, then below are the causes and instructions for you to troubleshoot.
Cause 1. Poor Internet Connection of the Camera.
Solution:
1. Enable email notification to see whether you can receive email notifications in time when motion is detected.
2. Access the camera via 3/4G on your phone to make sure the camera has a good internet connection.
Cause 2. Phone or App.
Solution:
1. Make sure your phone has a good internet connection.
2. Update the App to the latest.
3. Test on another phone of a different brand.
Note:
- If another phone can receive push notifications in time, then the problem is on the first phone. Please check the system settings of your phone.
- If another phone has the same issue, please collect the system/model of your phone, and the camera UID/password to Reolink support for further assistance by submitting a ticket via https://support.reolink.com/hc/en-us/requests/new