Experiencing delayed push notifications from your Reolink camera can be frustrating, especially when timely alerts are crucial. Below is a step-by-step guide to help you identify and resolve the push notifications not working properly issue.
Symptoms on Reolink Push Notifications not Working Properly
The camera detects the alarm event, but it takes a few minutes or hours to receive the push notifications. Or, compared with other alarm types such as email alerts, the push notification is noticeably delayed.
Troubleshooting Steps on Delayed Push Notifications on Android/iPhone Device
1. Check your internet connection.
Click the “Test” option on the camera push settings page to see if the test push notification is also delayed. If yes, please check the below points.
- Camera connection: Ensure that your camera is connected to a stable network with sufficient bandwidth. You can also try connecting your camera to a different network for testing.
- Mobile device's connection: Verify that your smartphone or tablet is connected to a stable internet connection as well. You can try switching between Wi-Fi network and mobile data to test the connection.
2. Test on a different device.
Try installing the Reolink App on another iPhone/Android smartphone or tablet to see if the delayed push notifications issue persists.
If push notifications are timely on another device, the problem may be with your original device’s settings or performance.
Note: For Android device, ensure that your phone or tablet is not in data-saving or power-saving mode.
Abnormal Push Notification on Android Phone
If the above suggestions do not work, please contact the Support Team and provide the details of the troubleshooting steps you've already taken and the results for further guidance.
By following these steps, you should be able to identify and resolve most issues related to delayed push notifications from your Reolink camera. Timely alerts are essential for maintaining security, so ensuring that everything is set up correctly is well worth the effort.