Did you see the message Reolink NVR Connection failed when you added the Reolink NVR to the Reolink Software? This article offers you solutions for possible causes of failing to access your NVR.
Applies to: All NVRs
Symptoms for Reolink NVR Connection Failed from Local WiFi and Mobile Data.
The power light of the Reolink NVR is on, but the screen shows the message Reolink NVR Connection failed when you add the NVR in the Reolink software. Please check whether the Reolink NVR LAN port is working or not first.
Reolink NVR LAN Port is not Working (The LAN Port Light is off).
If the LAN port light at the back of the NVR is not working, please check the following points:
1. Ensure that the connected network port to the router is working and connected tightly.
2. Replace the ethernet cable between the NVR and router, then connect it to the NVR using a different network port on the router.
3. Reboot the router and NVR.
Reolink NVR LAN Port is Working (The LAN Port Light is on).
If the LAN port light at the back of the NVR is working, but you cannot add the Reolink NVR no matter by UID or IP address and the screen shows the Reolink NVR connection failed.
1. Ensure the router does not have the following settings enabled: firewall, VPN, MAC filtering, and AP isolation.
2. Connect the Reolink NVR to the router directly with a new, verified working Ethernet cable, do not use a switch/access point/extender between the Reolink NVR and router.
3. Check the Network Status of the NVR and switch between Static IP and DHCP for testing. Please log in to the NVR with a monitor attached, go to Menu > Network > General, and take a picture of this interface. How to Check Network Status of Reolink Cameras/NVRs
For NVR with Old UI, please refer to the picture below:
For NVR with New UI, Go to Device Settings > Network > Network Status as shown in the picture below:
4. Make sure the firmware version of the NVR is the latest. Reolink Firmware Update Guide
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results.