Applies to: Reolink PoE NVRs.

If the NVR stops working and the power LED is not on, you may follow the troubleshooting tips listed below to solve the problems.

Cause 1. The power adaptor issues

Solution: Check the status LED on the power adaptor of the NVR. If the LED isn't on, please plug the power adaptor into another socket as well as change another working power adaptor (48V) for a try. If the LED is on, please check the HDD issue below.

Note: If you don't have available power adaptor, please contact technical support.


Cause 2. The HDD issues

Solution: Please unplug the HDD and check if the NVR will power on when no HDD is plugged. You may open the NVR housing and refer to the below picture to unplug the HDD.



Cause 3. The voltage is not sufficient.

Solution: Unplug the cameras. If the NVR power LED goes on, please replug the camera back one by one.  And please contact the support team and inform them of how many cameras you can plug back to the NVR before the NVR powers off. And if you have a 12V DC adapter on hand, please also try to connect the remaining cameras to the DC adapter individually and check if the cameras can be powered on.