Some Recordings Have Not Been Uploaded onto the Cloud

Applies to: Argus, Argus 2, Argus 3, Argus Pro, Argus Eco, Argus PT, Reolink Go, Reolink Go PT,  Lumus, E1, E1 Pro, E1 Zoom

For the issue, some recordings have not uploaded onto the Cloud but can be found via the SD card. Please check below cause and solution to fix.

Cause 1: Network instability

Solution 1: Reduce the bit rate for both mainstream and substreams: 

go to Device Settings -> Recording -> Encode page.

Reduce the maximum bitrate ->Ckick "OK"

Cause 2: The storage space of Cloud is full or some files have been overwritten.

Solution 2.1: If you need larger storage space, you can change the plan, please refer to How to Switch the Current Cloud Plan to Other Plan.

Solution 2.2: If most of the recordings are caused by false alarm or not what you need, you can adjust the PIR Settings to reduce false alarm, please refers to Set up the Schedule for PIR Sensor.