Applies to: All POE cameras, wifi cameras, except the battery powered cameras,E1,Reolink  Lumus, B400,B800,D400,D800 which comes with NVR kit

Problem phenomenon: the camera has video but doesn't have the audio via RTSP/RTMP

Cause: network error, improper settings


1. Make sure the camera audio is enabled, please click here

2. Please reboot the camera and the router.

3. If you access the camera via RTSP/RTMP via VLC, please kindly check you mute the audio or turn up the volume to have a try. 

4. If still the same please contact us with camera model number and firmware version.