No Audio but has Video via RTSP/RTMP

Applies to: All POE cameras, wifi cameras, except the battery powered cameras,E1, E Series E320,Reolink  Lumus, B400, P310C,B800, P331C,D400,D800 which comes with NVR kit

Problem phenomenon: the camera has video but doesn't have the audio via RTSP/RTMP

Cause: network error, improper settings

Solution:

1. Make sure the camera audio is enabled, please click here. 

2. Please reboot the camera and the router.

3. If you access the camera via RTSP/RTMP via VLC, please kindly check you mute the audio or turn up the volume to have a try. 

4. If still the same please contact us with camera model number and firmware version.