No Audio but has Video via RTSP/RTMP

Applies to: All POE cameras, wifi cameras, except the battery powered cameras,E1,Reolink Lumus, B400,B800,D400,D800 which comes with NVR kit

Problem phenomenon: the camera has video but doesn't have the audio via RTSP/RTMP

Cause: network error, improper settings

Solution:

1. Make sure the camera audio is enabled, please click here.

2. Please reboot the camera and the router.

3. If you access the camera via RTSP/RTMP via VLC, please kindly check you mute the audio or turn up the volume to have a try.

4. If still the same please contact us with camera model number and firmware version.

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