Are you having trouble with Reolink live viewing failed? This article provides troubleshooting tips to help you resolve these issues.

Symptoms for Reolink Live Viewing Failed in Clear Mode

The image freezes, delays, or continuously loads in Clear View streaming but works fine in Fluent mode.

Troubleshooting Steps for Clear View Streaming Failed

You can start by trying the following two steps to see if the issue occurs across all devices or just on a specific one. This will help determine whether the issue is with the camera itself or related to the device and its network.

  • Switch Network Connections: Change the network connection on your phone or computer, for example, switch between Wi-Fi and mobile data.

  • Switch Software Access: Use different software to access the camera, such as switching between the Reolink App, Client software, Web Browser, or NVR monitor.

Issue Occurs on All Devices

1. Ensure the number of simultaneous users on the main stream does not exceed 2. The camera has limitations on the number of users who can preview the main stream simultaneously. If the camera is added to an NVR, only 1 user is supported for the main stream. Refer to: How Many Online Users can Live View the Camera at the Same Time.

2. Make sure the camera/NVR/Home Hub has the latest firmware: Reolink Firmware Update Guide

3. Restart the router and the camera/NVR/Home Hub.

4. Test hardware decoding on and off in the App/Client, as this affects decoding on your phone or computer: Introduction to the Hardware Decoding on Reolink App/Client.

5. For cameras with antennas, ensure the antenna is securely installed.

6. Test Network-Related Issues.

  • 4G Cameras: Try using a different recommended SIM card from another carrier.

  • Wi-Fi Cameras: If possible, move the camera closer to the router for testing. If many devices are connected to your network and you use access points or extenders, reduce the number of connected devices and connect directly to the router for testing in a simpler network environment.

  • PoE Cameras: Test with a different network cable and port. If many devices are connected to your network and you use switches or extenders, reduce the number of connected devices and connect directly to the router for testing in a simpler network environment.

Issue Occurs on a Specific Device

1. If your camera has multiple resolution options for the clear mode, try different settings to see if it improves the situation: How to Change the Image Quality of Reolink Cameras

2. Test hardware decoding on and off in the App/Client, as this affects decoding on your phone or computer. Refer to: Introduction to the Hardware Decoding on Reolink App/Client.

3. Ensure the App/Client is updated to the latest version: How to Upgrade My Reolink Client and Reolink App.

If the above suggestions don't work, please provide a video showing the issue, the camera’s system information, and details of the troubleshooting steps you have taken, and then contact Support.

By following these steps, you can effectively troubleshoot and resolve issues with the Reolink clear view streaming failed. If you need further assistance, don't hesitate to contact Support for personalized guidance.