Applies to: All Reolink cameras and NVRs
Description of the phenomenon: If Reolink Client shows incorrect username or password when you make login to the cameras/NVRs on the local network, here are some possible causes for your reference.
Cause 1: You Have Entered Wrong Username or Password
Make sure you have entered the right username and password.
The default username is admin, and the default password is blank(no password). But for battery-powered cameras, there is no username, please just confirm password issue. If you didn't change username and password when you set up the camera, you can enter the default username and password. But if you have changed them, please kindly enter the right ones.
Cause 2: You Forget Username or Password
Restore or reset the cameras/NVRs, you can refer to, How to Reset Reolink Device
Description of the phenomenon: If Reolink Client shows connection failed when you make login to the cameras/NVRs on the local network, please kindly follow the below steps,
Cause 1: The Camera/ NVR isn't Powered up
Make sure the camera/ NVR is powered up. For cameras, you can check whether IR lights will turn on in a dark environment or covering the daylight sensor. For NVRs, you can check whether the power light in front of the NVR shows solid green.
Cause 2: The Camera/ NVR isn't on the Same Network as the PC
Make sure the camera/NVR connects to the same router as the computer, and the port lights on the router flash normally.
Cause 3: You Enter a Wrong UID
If you enter UID manually, please make sure the UID is correct.
Cause 4: The PC Might Have Some Wrong Settings
- Click Scan Device In LAN to check whether the camera can be searched out.
- Disable VPN, anti-virus software and firewall on the PC.
- Check whether you can get access to the camera via App.
- Change another PC for a check.
Cause 5: Network Connection Failure
If you still fail to solve the problem of connection failed, please kindly refer to the link to check local network connection of the cameras/NVRs, Fail to Connect Camera/NVR in LAN
If your cameras are WiFi cameras, please kindly move your cameras near to the router for a check.