Applies to: All Reolink Cameras and NVRs ( except for battery-powered cameras)

Note:  For battery-powered cameras, they don’t support to be added to App by scanning in LAN, they only can be added to App by scanning QR code on the camera or entering UID manually.

For All Reolink Cameras and NVRs ( except for battery-powered cameras, E1 series and C series cameras), if you fail to scan camera in LAN via Reolink App,  here are some possible causes for your reference.

Cause 1: The Camera isn't Powered on 

Make sure the camera is powered on, you can cover the whole camera lens or put the camera in an entirely dark environment to check whether IR lights turn on.

You can refer to the links,

1. RLC Series Wireless Cameras Cannot turn on

2. POE Cameras Cannot Be Powered on by POE NVR

Cause 2: The Camera and the Phone don't Connect to the Same Network

Make sure the phone uses the same network as the camera.

Cause 3: The Camera Fails to Connect to the Network

The lights of the port on the router/NVR/switch that the camera connects to flash normally.

Cause 4: The Phone Settings Block Reolink App to Search out the Camera

Disable VPN, anti-virus software and firewall.

Cause 5: The Router Settings Block the Camera

Disable VPN, firewall on the router.

Cause 6: The Phone might have some Network Problems

  • Change to add the camera to App by scanning QR code on the camera or entering UID manually.
  • Change another phone for a check.

 

For E1 series and C series cameras,  if you fail to scan camera in LAN via Reolink App,  here are some possible causes for your reference.

Cause 1: The Camera isn't Powered on 

Make sure the camera is powered on and connects to WiFi, you can check the status light on the front of the camera.

You can refer to the links,

1. E Series Cameras Cannot be Power on

2. C Series Cameras Cannot be Power on​

Cause 2: The Camera and the Phone don't Connect to the Same Network

Make sure the phone uses the same network as the camera.

Cause 3: The Phone Settings Block Reolink App to Search out the Camera

Disable VPN, anti-virus software and firewall.

Cause 4: The Router Settings Block the Camera

Disable VPN, firewall on the router.

Cause 5: The Phone might have some Network Problems

  • Change another phone for a check.
  • Change to add the camera to App by scanning QR code on the camera or entering UID manually.