Are you having trouble with the camera PIR doesn't work occasionally/alarm delay/PIR distance is short? This article provides troubleshooting tips to help you resolve these issues.
Applies to: Reolink battery-powered cameras
Symptoms for Camera PIR Doesn't Work Occasionally/Alarm Delay/Short PIR Sensor Distance
1. The target is almost out of the drawing camera before the video recording begins.
2. There is movement in front of the camera, sometimes the alarm push cannot be received or there is no relevant alarm video, or the alarm email is not received or the siren does not ring.
3. The PIR sensor distance is short.
Troubleshooting Steps for Camera PIR Doesn't Work Occasionally/Alarm Delay/Short Detection Distance
1. PIR schedule/alert schedule (push, email, and so on) is set correctly. (Different models require different settings to be checked.) Refer to:
- PIR schedule (Battery-powered cameras without smart detection should check): How to Set up PIR Schedule for Reolink Battery-powered Cameras
- Alert schedule (Battery-powered cameras with smart detection should check. Each alarm function has its own schedule. You should configure the appropriate alarm schedule based on the specific alarm function you are using. This guide for setting up recording schedule for your reference.): How to Set up Record Schedule for Reolink Cameras via Reolink App
2. Adjust the PIR sensitivity to the maximum. How to Set up PIR Sensitivity via Reolink Software
3. Smart detection alarm-related settings are correctly and reasonably configured. Smart detection Sensitivity, Detection Zone, and Object Size are set properly. Refer to: How to Configure PIR, Motion and Smart Detection Settings
4. Adjust the installation angle/height/distance. There must be a certain angle between the battery unit and the detection area, radial installation is not recommended, and the installation height should not exceed 3M. Please note that the PIR angle should be adjusted manually.
Our PIR motion sensor is more sensitive to side-to-side movement than movement heading straight toward the camera. Please refer to: How to Adjust PIR Sensor Angle
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. Photos of the camera installation and preview image.
2. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with the Camera PIR doesn't work occasionally, alarm delay, detection distance is short. If you need further assistance, don't hesitate to contact Support for personalized guidance.