If you fail to use Reolink App to scan the QR code on the camera/NVR body, here are 3 possible causes for your reference.

Applies to: All Reolink cameras and NVRs.

Cause 1: The phone is not connected to the network.

Please make sure the phone is connected to the Internet.

Cause 2: The phone's network connection is not good enough.

Please change to another phone for a check. 

Cause 3: The phone cannot recognize the QR code on the camera body.

Please try to enter the UID code manually.

Please tap Enter and then manually type in the UID.

QR-code.png mannual-login.png