Are you experiencing issues with FTP uploads, such as files being 0KB or some/all files not uploading? This article offers troubleshooting tips to help you resolve these problems.
Applies to: Reolink device that support FTP.
Situation 1. Reolink FTP Complete Failure
Symptoms:
Files are not uploaded at all, or all uploaded files are 0KB.
Troubleshooting:
To ensure proper FTP configuration and functionality: How to Set up FTP for Reolink Products, follow these steps:
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Check FTP Port:
- The default port is typically 21.
- Reolink devices do not support SFTP and thus do not support ports 990 and 22.
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Verify User Permissions:
- Ensure the FTP user account has permissions for uploading, downloading, and deleting files.
- For example, log in to the FTP server with the same credentials using FileZilla and confirm that you can manually upload files to the same path configured on the camera.
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Confirm FTP Schedule: Make sure the FTP schedule is correctly set up and that the camera is within the enabled time period but still not uploading files.
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Switch FTP Modes: Test both active and passive FTP modes to see if either resolves the issue.
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Test File Uploads:
- Enable FTP Timer schedule 7*24 and check if the camera can successfully upload files to the FTP server.
- Try changing the type of files being uploaded (e.g., switch from video to images) to see if the issue persists.
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Update Firmware: Upgrade device to the latest firmware available on the official Reolink website: Reolink Firmware Update Guide
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Firewall Settings: Ensure that the FTP server is allowed through the firewall.
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Check Wired Connection: For cameras that are Wi-Fi only but have an Ethernet port, it is necessary to test the functionality of the Ethernet connection and see if the problem remains.
Situation 2. Reolink FTP Partial Failure
Symptoms:
Only some files are uploaded, or some of the uploaded files are 0KB.
Troubleshooting:
When configuring FTP settings: How to Set up FTP for Reolink Products, follow these steps:
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Save and Test: Click "Save" first, then click "Test" to ensure your settings are applied correctly.
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Check FTP Schedule: Confirm that the camera is set to upload during the enabled FTP schedule.
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Adjust Stream Resolution:
- For Video: Change the resolution under the FTP settings.
- For Images: Reduce the main stream resolution in the display settings.
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Switch FTP Mode: Toggle between active and passive FTP modes.
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Check FTP Server Storage: Ensure there is sufficient storage on the FTP server. If not, manually delete some files.
- Update Firmware: Upgrade device to the latest firmware available on the official Reolink website: Reolink Firmware Update Guide
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Firewall Settings: Allow FTP traffic through the firewall.
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Use Wired Connection: For cameras that are Wi-Fi only but have an Ethernet port, it is necessary to test the functionality of the Ethernet connection and see if the problem remains.
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. A photo of the camera's complete system information. Refer to: How to Find out System Information (Firmware Version) via Reolink Software
2. A picture showing the camera's complete FTP settings, including FTP schedule.
3. The type of FTP server (Synology, USB drive connected to the router or etc.) and the network relationship between the FTP server and the camera (on same network/remote network).
4. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with FTP upload files failed issue. If you need further assistance, don't hesitate to contact Support for personalized guidance.