If you find the videos are not deleted after resetting/restoring, please note that this is normal. Because reset/restore only sets some or all settings to default but doesn’t delete videos in the SD card.
Applies to: All cameras that have the SD card slot
To delete certain videos for the cameras (except the Reolink Altas PT Ultra camera) from the SD card, please remove the SD card from the camera and delete them on a computer.
To delete all the videos on the SD card, please refer to these articles:
- How to Check/Format Micro SD Card via Reolink App
- How to Check/Format Micro SD Card via Web Browser
- How to Check/Format the Micro SD Card in Reolink Cameras via Reolink Client(New Client)
To delete all the videos in the HDD, please refer to this article: How to Format HDD
Here is an article to tell you the difference between a hard reset and a software restore:
For Reolink Altas PT Ultra (with Reolink App v4.53 and above)
If you are using a Reolink Altas PT Ultra camera with the Reolink App version 4.53 or higher, you can delete individual video clips directly from your phone.
Here's how:
1. Open the Reolink App and go to the Playback page for your Reolink Altas PT Ultra camera.
2. Find and select the video clip you wish to delete.
3. Tap the trash bin icon in the top right corner and confirm the deletion.