Why Are Videos in SD Card not Deleted after Resetting/Restoring

If you find the videos are not deleted after resetting/restoring, please note that this is normal. Because reset/restore only sets some or all settings to default but doesn’t delete videos in the SD card.

Applies to: All cameras that have the SD card slot

To delete certain videos from the SD card, please remove the SD card from the camera and delete them on a computer.

To delete all the videos on the SD card, please refer to these articles:

How to Check/Format Micro SD Card via Reolink App

How to Check/Format Micro SD Card via Web Browser

How to Check/Format the Micro SD Card in Reolink Cameras via Reolink Client(New Client)

To delete all the videos in the HDD, please refer to this article: How to Format HDD

Here is an article to tell you the difference between a hard reset and a software restore:

What are the Differences between Reset and Restore