Are you having trouble with Reolink camera broken image or mosaic live stream? This article provides troubleshooting tips to help you resolve these issues.

Applies to: All Reolink cameras

Symptoms for Reolink Camera Broken Image or Mosaic Live Stream

This issue may include fragmented images, pixelated or mosaic live streams, and unstable video feeds affecting clarity and continuity.

Troubleshooting Steps for Reolink camera broken image or mosaic live stream

To determine if the issue with broken images or mosaic live streams on a Reolink camera is related to network or device, follow these steps:

  1. Network Check:

  2. Device Check:

    • Live view the camera using different phones or computers to see if the issue occurs across multiple devices.

If switching networks or changing to the Fluent stream resolves the issue, it is likely related to your network. You may also try the suggestions below for further improvement. If the problem is device-related, ensure the Reolink software on that device is updated to the latest version. If the problem is camera-related, check the suggestions below to further debug the issue.

  1. Lower the bitrate: How to Change the Image Quality of Reolink Cameras
  2. Make sure the firmware version of your camera is the latest. How to Upgrade Firmware for Reolink Products
  3. If your camera is a Wi-Fi model with an Ethernet port, try connecting it directly with a network cable. Wired connections are generally more stable than wireless ones. If the wired connection proves more stable, consider improving your network signal or moving the camera closer to the router.
  4. Restore/reset the camera. How to Reset Reolink Devices

If the above suggestions don't work, please contact Reolink Support Team and provide the following information for further guidance:

1. A photo showing the image is pixelated.

2. Details of the troubleshooting steps you've already taken and their results.

By following these steps, you can effectively troubleshoot and resolve issues with Reolink camera broken image or mosaic live stream. If you need further assistance, don't hesitate to contact Support for personalized guidance.