Applies to: All Reolink cameras
If you noticed your camera's live stream or playback image is broken or the image with mosaic, please troubleshoot the problem as below:
Cause 1: Network issue
Solution:
- Please switch to the local network and check if the image will be back to normal when accessed in LAN.
- Please try on both the mobile app and the PC client to see if the image is normal.
- Please disconnect some of your wifi devices if there are too many devices connected to the same wifi network.
- Please reboot the camera and your home router.
Causes 2: High Max Bitrate of the camera
Solution: Please reduce your camera's Max Bitrate or switch to the fluent mode for live stream and playback to check if the image back to normal.
Causes 3: Firmware bug
Solution: Please upgrade the firmware of the camera to the latest firmware. If you don't sure your firmware is new or not, please contact Reolink support for further help.
Cause 4: Complicated environment
Solution: If you installed the camera outside with a very complicated environment with many trees and other things in the camera sight, the camera may have a problem decoding the image. Please change to another environment such as indoor to check.
If you checked all the above steps and the problem still exists, please hard reset the camera and also contact the Reolink support team for warranty.