If you notice spots, stains, or vertical/horizontal lines on your camera screen, these issues can affect image quality and may signal a need for troubleshooting. This guide will help identify potential causes, and provide solutions to restore your camera’s clear view.
Symptoms for Spot/Stain or Horizontal/Vertical Lines on Camera Screen
- Visible Spots or Stains: Dark or light spots appear on the camera screen, which may obstruct parts of the view.
- Horizontal/Vertical Lines: Thin, continuous lines (either horizontal or vertical) appear across the camera display, causing the image to appear unclear or grainy, especially in areas.
Troubleshooting Steps for Cameras Spots or Lines on the Screen
- Clean the Camera Lens: Use a soft, microfiber cloth to gently clean the camera lens. Ensure that there is no dirt, dust, or moisture on the lens that could cause spots or stains.
- Change the installation location: This adjustment can help reduce interference or obstacles affecting the camera's view, potentially improving image quality.
- Reboot the camera: A simple reboot can refresh the camera's system, clear temporary glitches, and restore normal image processing.
- Restore or reset the camera: if the speaker is clear of obstructions, please restore it How to Restore Reolink Products or reset it How to Hard Reset Device by Pressing the Reset Button
- Upgrade to the latest firmware version: here is a link to help you How to Upgrade Firmware for Reolink Products
If you have tried all the above solutions and are still the same, please contact the Reolink Support team with a picture to show the spot/stain or horizontal/vertical lines for a warranty.