Applies to: RLC-423; RLC-423W; RLC-423WS; RLC-423S; C2; C2 Pro; E1 Zoom; RLC-422-4MP; RLC-422-5MP; RLC-520; RLC-422W; RLC-511; RLC-511W
If your camera is an auto-focus lens and the live view image is blurry or out of focus, please troubleshoot this problem as below one by one.
Cause 1: The focus or Zoom is not adjusted properly
Solution: Please manually adjust the focus or Zoom on the mobile app or client to see whether the image will focus and become clear. Refer to:
Cause 2: Condensation/water gets into the camera lens
Solution: Please check your camera lens whether you can see any condensation/ water /fog inside the camera lens. If so, please make sure you installed the camera properly and contact the Reolink support team for a warranty.
Cause 3: Camera was not installed properly
Solution: If this is a new camera and part of the image is blurry or not focus, please exchange another place to see whether it will be fine.
Cause 4: Updated the wrong firmware or the firmware bug
Solution: If your image was blurry or out of focus right after the firmware update, it could be caused by the wrong firmware version or the firmware bug, please contact Reolink support team for the right firmware version.
Cause 5: Camera's hardware defect
Solution: If the camera image doesn't move at all while you try to manually focus/zoom the camera on the software, it could be the camera's hardware defect. Please hard reset the camera by pressing the reset button to see whether the image will be back to normal.
If still the same and you have tried all the above solutions, please contact the Reolink Support team for further help.