Applies to: RLC-423; RLC-423W; RLC-423WS; RLC-423S; C2; C2 Pro; E1 Zoom; RLC-422-4MP; RLC-422-5MP; RLC-520; RLC-422W; RLC-511; RLC-511W
If your camera is an auto-focus lens and you noticed half of the live view image instead of the whole image is blurry or out of focus, please check the causes as the below one by one:
Cause 1: The focus or Zoom is not adjusted properly or the environment reason
Solution: Please manually adjust the focus or Zoom on the mobile app or client to see whether the image will focus. Please also change to another working place to see whether the blurry part image will be normal. Refer to:
Cause 2: Condensation/water gets into the camera lens
Solution: Please check your camera lens whether you can see any condensation/ water /fog inside the camera lens. If so, please make sure you installed the camera properly and contact the Reolink support team for a warranty.
Cause 3: Hardware defect of the camera
If the camera image doesn't move at all while you try to manually focus/zoom the camera on the software, it could be the camera's hardware defect. Please hard reset the camera by pressing the reset button to see whether the image will be back to normal.
If you have tried all the above solutions and still the same, please contact the Reolink Support team for further help.