This article will guide you through the troubleshooting steps for the issue where the SIM card is locked with a PIN on a 4G camera.

Applies to: All Reolink 4G cameras.

Symptoms of “The SIM Card Is Locked with a PIN”

After inserting the SIM card into the camera, the camera announces, "The SIM card is locked with a PIN."

How to Unlock Sim Card

If you still remember the SIM card's PIN, you can remove the SIM card from the camera and insert it into your phone to unlock the PIN.

  • How to unlock SIM card on iPhone: In the Settings app, tap Cellular, select SIM PIN, and then toggle off the switch. You will need to enter your current SIM PIN once to verify that you're turning it off or refer to Use a SIM PIN for your iPhone or iPad.
  • How to unlock SIM card on Android: In the Settings app, tap Biometrics and security (or Security & lock screen, or similar), select Advanced or Other security settings, tap SIM card lock or Change SIM PIN, then toggle off the switch. You'll need to enter your current SIM PIN to confirm the change.

If the above solution does not work, and you are unsure of or have forgotten the SIM card's PIN, here's what to do.