When using a Reolink camera with a Reolink SIM card, you may occasionally encounter connection-related issues during the setup process. Don’t worry — this article will guide you through a series of troubleshooting steps to help resolve the problem.
Issue Description
This guide applies when you hear any of the following voice prompts after inserting a Reolink SIM card into the camera:
- "Data call failed. Please confirm your cellular data plan is available or import the APN settings."
- “Not registered on network. Please activate your SIM card and check the signal strength.”
Troubleshooting Steps
1. Check Camera Compatibility
Ensure your camera model is compatible with the Reolink SIM card. You can find the compatibility list here: Which Reolink Cameras Work with Reolink SIM Card?
2. Confirm SIM Card Activation and Linkage
Make sure that:
- Your Reolink SIM card has been properly linked to your Reolink account.
- You have successfully activated a valid data plan.
For detailed instructions, see: How to Link Reolink SIM Card to Reolink Account
If the Problem Persists:
If your camera is confirmed to be compatible and the SIM card has been linked and activated, but you're still hearing error messages, please gather the following information and contact Reolink Support:
1. A brief description of the issue
Example: “When inserting the Reolink SIM card into the camera, it announces 'Data call failed. Please confirm your cellular data plan is available or import the APN settings.'”
2. Was the SIM card included with the camera purchase?
3. Reolink SIM card number and ICCID: How to Find Reolink SIM Card Number and ICCID
4. Camera UID: How to Find the UID for Your Reolink Camera
Once you provide this information, our support team will help verify whether your camera is fully compatible with the Reolink SIM card and assist in identifying any other possible causes.
In the meantime, if you have access to a SIM card from another supported carrier, you may use it temporarily to keep your camera connected.