Reolink NVRs are reliable surveillance solutions, but connectivity issues like going offline can occasionally occur. This guide provides simple, step-by-step solutions to resolve NVR offline issues and get your NVR back online.

Applies to: All Reolink NVRs.

Symptoms of Connectivity Issues

Users may encounter error messages such as:

  • “Connection Failed”
  • “Device Disconnected”

These messages indicate the NVR is not accessible from connected devices like smartphones or PCs.

Step-by-Step Troubleshooting

1. Verify Power Supply

  • Check if the green LED power indicator on the NVR front panel is lit.
  • If the LED is off, verify the power adapter is securely connected.
  • Test with another power adapter if necessary.
  • For detailed troubleshooting, visit Reolink NVR not Powering on.

2. Evaluate Network and Device Connectivity

  • On your smartphone, switch between Wi-Fi and mobile data to test network stability.
  • On your PC, try connecting through a different network interface (e.g., Ethernet or another Wi-Fi connection).
  • Change the camera stream modes between clear and fluent to test connection stability.stream
  • Test access on alternative devices (e.g., another phone or PC) or platforms (e.g., Reolink App or Client). Ensure your Reolink App/Client software is up to date.

If the issue appears specific to a particular phone or PC, check the device's settings, especially any active VPN configurations or other security settings that might interfere with the connection. Refer to What to Do When Having Issues with Accessing Reolink Devices on a Specific Phone/PC for more details.

3. Confirm Wired Network Connection

  • Verify that the LAN port indicator light at the back of the NVR is illuminated.
  • Test with a different Ethernet cable if the LAN port light is off.
  • Try another LAN port on your router if the LAN port light remains off.
  • Refer to the following article for more troubleshooting tips: Reolink NVR Connection Failed.

4. Power Cycle Devices

  • Restart both the NVR and the router to reset the network configuration and potentially resolve temporary connectivity glitches.

Contacting Support

If you continue to experience issues after following these troubleshooting steps, do not hesitate to contact the Reolink Support Team. When submitting a support request, include detailed information about the troubleshooting steps you have taken and the outcomes. This information will assist the support team in diagnosing and resolving your issue more efficiently.