Applies to: Reolink Home Hub, Home Hub Pro
Symptoms for Reolink Playback Not Working
1. There are events under "Event History", but the corresponding recordings cannot be found in playback.
2. Recordings in playback cannot be played.
3. Fluent stream playback works, but clear stream playback does not.
Before doing the troubleshooting, please make sure the SD card/HDD is recognized correctly and meets the requirements.
Troubleshooting Steps for Reolink Playback Not Working
1. Exit and re-enter the Reolink APP/Client, after successfully loading the preview image, enter the playback page to playback the recordings. Note: if it is at the end of the playback, it is recommended to wait a few minutes and play again.
2. Ensure that the playback issue is not related to the device or the network connection, you can try the following steps:
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Switch Network Connections: Change the network connection on your phone or computer, for example, switch between Wi-Fi and mobile data.
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Switch Camera Stream Modes: Change the camera's clear and fluent modes: How to Change Stream Mode in Live Viewing
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Switch Software Access: Use different software to access the camera, such as switching between the Reolink App, Client software, Web Browser, or monitor. Note: make sure to use the latest version of the Reolink APP/Client.
3. Make sure that the firmware of your Home Hub/Home Pro is the latest one. How to Manually Update firmware for Reolink Device
4. Reboot the Home Hub. Note: if it still doesn't work, try to restore the Home Hub. How to Reset Reolink Devices
5. Exchange another compliant SD card/HDD.
6. Take out the SD card to see if it can be read via a card reader. If not, format the SD card to FAT32 for the test.
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken, the results and Reolink App/Client version.