This guide is designed to assist users of the Reolink Home Hub and Home Hub Pro series in troubleshooting common issues related to Reolink SD cards. Proper maintenance and understanding of these potential problems can significantly improve the performance and reliability of your surveillance system.
Applies to: Reolink Home Hub, Reolink Home Hub Pro
1. SD Card for Reolink Home Hub/Pro Not Recognized
Symptoms: The device does not detect the inserted SD card for Reolink Home Hub/Home Hub Pro.
Possible Causes & Solutions:
- Compatibility Issues: Ensure that the SD card meets the specifications supported by your Reolink model. For optimal performance, we recommend using a Reolink SD card.
- Faulty SD Card: Test the SD card in another device to verify its functionality. If it's damaged or incompatible, consider replacing it with a new one.
- Improper Insertion: Make sure the SD card is correctly inserted into the slot.
For more detailed troubleshooting steps, visit our SD Card Not Recognized guide.
2. Reolink SD Card Formatting Problems
Symptoms: Errors occur when attempting to format the SD card for Reolink device.
Possible Causes & Solutions:
- File System Errors: The file system on the SD card might be corrupted. Try formatting the card using a computer before inserting it back into the device.
- Card Malfunction: If the card consistently fails to format, it may be defective. Replace it if necessary.
Refer to our SD Card Formatting Issues article for a step-by-step solution.
3. SD Card for Reolink Home Hub/Pro Not Recording
Symptoms: The camera fails to record video despite having an SD card installed.
Possible Causes & Solutions:
- Full Storage: Check the available space on the SD card. Manage files to ensure there is enough room for new recordings.
- Write Protection: Verify that "overwrite" is enabled on the Reolink Home Hub settings.
- Card Failure: A malfunctioning SD card could prevent recording. Test the card in another device or replace it.
More detailed troubleshooting can be found in our SD Card Not Recording guide.
4. Playback Failures with Reolink SD Card
Symptoms: Recorded videos cannot be played back properly or at all.
Possible Causes & Solutions:
- File Integrity Issues: Corruption of video files can cause playback failures. Exit and re-enter the Reolink APP/Client to see if you can successfully load the videos.
- Compatibility Problems: Over time, SD cards may experience wear and file corruption, which can affect playback. Always check your Reolink SD card for file integrity before troubleshooting further.
Consult our Playback Failures article for further insights and solutions.
5. General Recommendations
Firmware Updates: Always keep your Reolink device updated with the latest firmware to resolve compatibility and performance issues.
Contact Support: If you continue to experience difficulties after following the troubleshooting steps, reach out to Reolink Support with specific details about your issue and any troubleshooting results.
By following this guide, you should be able to address most common SD card-related issues with your Reolink Home Hub series devices. For more information or personalized assistance, please do not hesitate to contact our support team.