Experiencing issues with your Reolink PoE cameras auto-rebooting? This guide will help you troubleshoot and resolve the problem, ensuring stable and uninterrupted camera operation.

Applies to: Reolink PoE cameras.

Symptoms of PoE Cameras Restart Automatically

1. The camera occasionally shows a "connection failed" error but reconnects after a few minutes.

2. In the router’s WiFi page, you can observe logs showing the camera disconnecting and reconnecting.

3. For PTZ cameras, you may notice frequent automatic panning and tilting.

4. If continuous recording is enabled, playback may show many gaps in the timeline.

5. The IR and spotlights flicker on and off repeatedly, and the camera fails to preview properly when the issue occurs.

Fix PoE Cameras Restart Automatically Issue

Confirm Power Supply Compliance:

  1. Include: Ensure network cables and lengths are compliant, avoid power extension cables, and verify switch compatibility: How to Power on Reolink PoE Cameras
  2. For doorbell devices: Use an adapter rated at 24V DC or 12-24V AC, with a transformer of 16V AC, 50/60 Hz, 30 VA. When powering the doorbell with existing wiring, it's recommended to use a jumper wire. Observe if the issue occurs regularly.

If the Issue is Regular:

  1. Check Router: Verify if the router has scheduled power cycles or automatic maintenance/reboots, and consider disabling these features.
  2. Camera Auto Reboot Settings: Ensure the camera’s auto reboot function is not enabled, causing it to restart automatically: How to Set up Auto Reboot via Reolink Client
  3. NVR or Third-Party Devices: If the camera is connected to an NVR or other third-party software/devices, disable their automatic reboot functions, as the camera may follow their reboot settings.

Upgrade to the Latest Firmware 

Ensure your device is running the latest firmware version to benefit from the latest improvements and bug fixes: Reolink Firmware Update Guide.

Test with Different Network Cables/Ports

Replace the network cable and test different ports to rule out any issues with the current connection or hardware.

If the above steps do not resolve the issue, please provide the camera's system information along with the troubleshooting results. Contact support for further assistance.