Experiencing difficulty of setting up your camera via Bluetooth? This guide provides troubleshooting tips to help you resolve this camera and successfully complete your setup.

Applies to: E1, E1 Pro, E Series E330, E1 Zoom, E Series E340, E Series E321, E Series E331, E1 Outdoor, E Series E540, E1 Outdoor Pro, E Series E560, E1 Outdoor CX, E Series E530X, Lumus Pro, Lumus Series E450, RLC-823S1W, W840, Reolink Duo 2 WiFi, Duo Series W730, Reolink TrackMix WiFi, TrackMix Series W760, Reolink TrackMix (Battery), Trackmix Series B770, Argus 3 Pro, Argus Series B330, Argus 4, Argus Series B740, Argus 4 Pro, Argus Series B740X, Argus PT (5/2.4GHz), Argus Series B430, Argus PT Ultra, Argus Series B440, Reolink Altas, Altas Series B630, Altas PT Ultra, Reolink Elite WiFi, Elite Series W740, Elite Floodlight WiFi, Floodlight Series F751W, TrackFlex Floodlight WiFi.
Note: The same camera model may have different hardware versions, resulting in different setup methods. Scan the QR code on the device in the app: if the app prompts Bluetooth setup, follow the instructions below; if it guides you to scan QR code on the app to set up, refer to this article for battery-powered camera and Plug-in Wi-Fi camera.

Symptoms of Fail to Setup Reolink Camera via Bluetooth

Unable to complete the initial setup via Bluetooth pairing.

Fix Fail to Setup Reolink Camera via Bluetooth

1. Enable Bluetooth on your phone and allow the Reolink App to use Bluetooth.

2. For Android phones, grant the following additional permissions:

  • Allow Reolink to discover and connect to nearby devices.
  • Allow access to "Precise Location."

3. Ensure the Reolink App is updated to the latest version: 

4. Reset the camera and try the initial setup with a different phone: How to Hard Reset Device by Pressing the Reset Button

If the issue persists, please provide the following information and contact Support:

1. The brand, model, and operating system version of your phone.

2. Reolink App version: How to Find out the Version of Reolink App