If you're unable to download timelapse videos via the Reolink app, it may be due to connectivity issues, file size limitations, or app settings. Why is my time-lapse not loading? This guide provides troubleshooting steps to resolve common problems and ensure successful downloads of your timelapse footage.
Applies to: All Reolink cameras with time-lapse feature, refer to Which Reolink Products Support Time Lapse
Symptoms for Failed Time-lapse Download on App and Client
A failed time-lapse download on the app or client includes receiving error messages such as "Failed to download" or "Timelapse video cache fail," and experiencing the download process stalling or freezing.
Troubleshooting Time-lapse Download Failures on App and Client
1. Check the compatible SD card: Confirm the SD card you used meets the requirement. Here is a link to help you confirm it How to Choose microSD Card for Reolink Device
2. Latest App/Client Version: Please ensure that your mobile device and the Reolink app/client are updated to the latest versions. How to Upgrade My Reolink Client and Reolink App
3. Playback recordings: Please check if you can play other recordings on the SD card.
4. Download videos: Please make sure that the computer/phone that runs the Reolink client/app can download other files such as movies and videos successfully.
5. Upgrade to the latest firmware version: Here is a link to help you Reolink Firmware Update Guide
5. File download status: Confirm whether all files cannot be downloaded or individual files? Attempt to download a time-lapse video that's less than 150MB in size.
6. Download in LAN: Try downloading the timelapse file when your phone is connected to the same network. (For battery 4G cameras, please skip this step)
7. Switch different software: Try switching Reolink App and Reolink Clients to download time-lapse videos and see if the issue is related to the camera or the software.
8. Play it via a card reader: Please use a card reader to read SD card data, and then check if the time-lapse files in it are played normally.
If you have tried all the above solutions and are still the same, please contact the Reolink Support team with the App/Client version and information about the Brand, model, and operating system version of the mobile phone/computer or tablet.