Are you having trouble with the camera receiving push but no push sound? This article provides troubleshooting tips to help you resolve these issues.
Symptoms for Push Received But No Push Sound
You can receive Push from your camera but no Push sound is heard on the phone.
Troubleshooting Steps for Push Received But No Push Sound
1. Make sure the phone's sound is turned on, and the push sound of other apps can be heard.
- For iOS users, directly operate within the Reolink App's settings page. How to Enable and Change the Sound of Push Notification on iOS Phone
- For Android users, click on "Notification Sound" in the Reolink App's settings page and jump to the mobile phone's Miscellaneous settings to choose the ringtone. How to Enable Push Sound on Android Phones
2. Switch the push notification sound to see if it helps.
3. Uninstall and reinstall the APP. (Please ensure you have saved the camera UID, Username, and password)
4. Make sure the software is up to date. You can click the link to make sure you have the latest version. APP and Client
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The Brand, model, and operating system version of the mobile phone or tablet.
eg 1. Samsung Galaxy S22 Ultra, Android 14
eg 2. iPhone 14 Pro iOS 17.1.1
2. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with the camera receiving push but no push sound. If you need further assistance, don't hesitate to contact Support for personalized guidance.