Does your Reolink camera not show live view but with sound or does live view keep failing when you access it via 8.10.X or above Reolink Client version? This article provides troubleshooting tips to help you resolve these issues. 

Symptoms for Live View not Working on Reolink Client

Any of the following situations apply.

  • In Client versions 8.10 and above, there is sound during preview but no video.
  • The device shows "connected" on the device list, but the preview window does not display video.

Note: ensure cameras work on the phone App when the phone is under the same network as the PC.

Troubleshooting Steps for Live View not Working on Reolink Client

1. Make sure the Reolink Client version is the latest.

2. Manually dragging the camera to the live view window for a try. 

3. Click the playback window and then switch back to the live view window to check again.

4. Turn off hardware decoding on Reolink Client's setting. Note: If the Client crashes too quickly and there is no time to open the Client settings to turn off hard decoding, disconnect the computer network first and reopen the Client to try again. How to Enable/Disable Hardware Decoding via Reolink Client

5. Download using the DirectX repair tool to see if it resolves the problem. DirectX Repair Tool

If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting step you've taken and the results (including the Reolink Client version on your computer).