SIM card or SD card slot problem

Are you having trouble with the Reolink SD card or SIM card not coming out or not popping out? This article provides troubleshooting tips to help you resolve these issues.

Symptoms for Reolink SIM Card or SD Card Slot Problem

1. The SD card/SIM card falls into the slot, and shaking the device produces the sound of the card moving inside. Please ignore the following troubleshooting steps and contact support directly with a video showing the problem.

2. The SD card/SIM card cannot be locked in place and keeps popping out. 
3. The SD card/SIM card cannot be removed. 

Troubleshooting Steps for Reolink SIM Card or SD Card Slot Problem

1. The SD card/SIM card is installed correctly and in the correct direction.

• SD card:
  • How to Manage the microSD Card for Your Camera
• SIM card:
  • How to Install SIM Card for Reolink Go PT/Go PT Plus/Go PT Ultra/KEEN Ranger PT/Go Ranger PT
  • How to Install the SIM Card for Reolink Go/Go Plus/Go Ultra
  • How to Install a SIM Card for Reolink Duo 4G/Duo 2 LTE/TrackMix LTE/TrackMix Wired LTE/TrackMix LTE Plus

2. The specs of the SD card/SIM card meet the requirements. Please refer to: How to Choose microSD Card for Reolink Cameras

3. Change other compliant SD card/SIM cards to test. 

4. For the SD card/SIM card cannot be taken out issue, poke the SD card/SIM card with a needle or reset pin, whether it can be ejected.

If the above suggestions don't work, please contact Reolink Support Team and provide the following information for further guidance:

1. A video showing the SD card/SIM card slot problem.

2. Details of the troubleshooting steps you've already taken and their results.

By following these steps, you can effectively troubleshoot and resolve issues with the Reolink SD card or SIM card not coming out or not popping out problems. If you need further assistance, don't hesitate to contact Support for personalized guidance.