Reolink QR Code Does Not Match

During the camera setup process, if the camera scans the Wi-Fi QR code generated by the mobile app/client and recognizes it but reports "QR code does not match" instead of "scan succeeded" or a beep sound, follow the guidance in this article for troubleshooting steps.

Applies to: All Reolink Battery-Powered WiFi Cameras, E1 outdoor, E1 outdoor Pro, E1 Zoom, E1 pro, E1, TrackMix WiFi, Reolink Video Doorbell WiFi, FE-W, and Reolink Lumus. 

Symptoms of Reolink QR Code Does Not Match

Camera scans the QR code and announced "QR Code Does Not Match" often indicating incorrect code or Wi-Fi credentials issues.

Fix Reolink QR Code Does Not Match

1. Ensure that the QR code you are scanning is generated after entering your router's Wi-Fi information, not the one from the camera body or box.

2. If the issue persists, try generating a new QR code and scan it with the camera. For instructions on generating a new QR code, please contact Support for further guidance.