During the camera setup process, if the camera scans the Wi-Fi QR code generated by the mobile app/client and recognizes it but reports "QR code does not match" instead of "scan succeeded" or a beep sound, follow the guidance in this article for troubleshooting steps.
Applies to: All Reolink Battery-Powered WiFi Cameras, E1 outdoor, E1 outdoor Pro, E1 Zoom, E Series E340, E1 pro, E1, E Series E320, TrackMix WiFi, Reolink Video Doorbell WiFi, D340W, FE-W, Fisheye Series W520, and Reolink Lumus.
Symptoms of Reolink QR Code Does Not Match
Camera scans the QR code and announced "QR Code Does Not Match" often indicating incorrect code or Wi-Fi credentials issues.
Fix Reolink QR Code Does Not Match
1. Ensure that the QR code you are scanning is generated after entering your router's Wi-Fi information, not the one from the camera body or box.
2. If the issue persists, try generating a new QR code and scan it with the camera. For instructions on generating a new QR code, please contact Support for further guidance.