Applies to: Reolink battery-powered cameras and E series cameras.
If you got "QR code does not match" message during the camera initial setup process, there were 2 cases:
Case 1: You didn't hear "QR code does not match" voice prompt from the camera and the camera keep saying "Please run Reolink APP, add the camera and set it up".
Then please check if you followed the correct guideline below for initial setup of the camera:
Case 2: You heard the "QR code does not match" voice prompt.
In this case, please make sure you didn't scan the other camera's QR code to set up the current camera.
Especially for Argus (the old generation) camera, please make sure you didn't mix up different cameras' rear covers.
If the tips above don't solve the problem, please provide your camera UID (QR code) to Reolink support for further assistance.