Applies to: All Reolink NVRs and cameras

When you use the Reolink App to scan the QR code on the camera, if it prompts "connection failed" on the phone screen, here are some tips for your reference:


Step 1. Please confirm that your phone has good internet access when it's connected to the cellular data or the router WiFi (By checking if you can visit YouTube/Google with your phone).

Step 2. Please contact Support for more assistance.