Applies to: All Reolink products (exclude Battery-powered cameras).
There are several possible causes for Login Failed when accessing Reolink IP cameras in LAN. You may follow the steps below to troubleshoot the issue.
Cause 1. Camera is not connected properly.
A. Make sure the camera is powered on;
B. Make sure the camera is connected to your network, the Ethernet cable is working and the camera has IR lights turn on in a dark environment.
Cause 2. The connection between APP/Client and Camera is interrupted.
A. please make sure the phone or computer is connected to the same network as the camera.
B. If neither APP nor client can access the camera, please check the network of the camera and reboot camera/router or reset the camera.
C. If APP can access the camera, but client cannot (vice versa), please check the phone or computer network: disable the firewall, VPN or antivirus. Refer to Login Failed when Accessing Reolink IP Cameras via Reolink Client in LAN
D. Update APP/client/IPC to the latest version.