This article will guide you on what to do if you fail to manually upgrade firmware on Reolink device.
Applies to: All Reolink device.
Non-battery Powered Cameras Firmware Update Failed
Error 1: Reolink Firmware Update Failed/Timeout
Symptoms:
- The Reolink firmware upgrade stuck.
- The error message "Update failed" pops up.
- The progress bar does not move when upgrading.
Troubleshooting:
- If the upgrade fails, consider switching to a different software platform to perform the firmware update. Learn: How to Manually Update Firmware for Reolink Devices
- Perform the firmware upgrade over LAN. If upgrading the Reolink device firmware remotely, it is recommended to perform the upgrade on the device's local network. Network issues can sometimes cause firmware upgrade failures, and a local network connection tends to be more stable.
- Check if the device's current firmware is too old to be upgraded. If it is, please first upgrade your device to a transitional firmware (newer than the current firmware but older than the latest one released on the download center) before upgrading it to the latest one. If you don't have the transitional firmware, please reach out to the Reolink Support Team.
- If the issue persists, please reach out to the Reolink Support Team and provide the model number, firmware version, and hardware version of your devices.
Error 2: Reolink Failed to Recognize the File Format
Symptoms:
The error message "failed to recognize the file format" pops out during the Reolink device update.
Troubleshooting:
-
Check the model of your device and its hardware version. Then go to Firmware Center to search for the correct firmware.
If you are not sure, please share the system info page with the support team and we will help you with it. Please refer to How to Find System Information (Firmware Version) via Reolink Software. - Please check if the firmware you are using is a copy. The copy is as shown below:
- If the issue persists, please reach out to the Reolink Support Team and provide the model number, firmware version, and hardware version of your devices.
Battery-powered Cameras Firmware Update Failed
For Argus, Argus 2 and Argus Pro, unplug the battery and let the camera cool for more than 8 hours. Then, you can try to upgrade the firmware again.
For other battery-powered cameras, turn OFF the power button for at least 8 hours to cool down the camera. Then, try again to upgrade the firmware.