FTP Stops Working

Applies to: Reolink cameras which can support FTP

Here are some suggestions for the following issues:

• FTP test failed.

• FTP test succeeded but no files uploaded.

FTP test failed

1. Check the FTP parameters:

Please refer to How to Set up FTP via Reolink Client (New Client) to check:

• Make sure the FTP server is in LAN.
• The FTP server and port are correct. 

• The username and password are correct.
• The upload directory is correct.
• Change the transport mode to check.
• Check the network connection from the camera to the FTP server

To verify the above information, you may use the FileZilla to test in the same LAN and provide the screenshot on the FileZilla to our support team to check:

2. Firewall Settings on PC

Please disable the firewall on PC or set up the FTP server to pass through the computer firewall.

3. Security Settings of FTP server

Please disable TLS encryption in the FTP settings. Reolink cameras don't support TLS encryption.

4. Restart

Please restart the FTP server or restart the computer.

FTP test succeeded but no files uploaded

• Please check the FTP schedule enabled and ensure the motion was working if you set the motion in the schedule:
  
• Change the transport mode to check.
• Submit a request to the support for further help.