No recordings in Cloud Storage

Applies to: Argus Pro, Argus 2, Reolink Go.

In this FAQ we offer a few steps for you to troubleshoot the problem of no records saved in your cloud account.

Cause 1. Fail to bind the camera to the cloud account

Solution: Confirm that the camera is bound to your cloud account successfully. Please refer to the instructions here to create cloud account, subscribe a cloud plan and bind the camera.

Cause 2. Forget to enable the Upload Automatically option

Solution: Confirm that Upload Automatically is enabled. Please refer to How to upload the record videos to Reolink cloud server.

Cause 3.  The PIR settings are set improperly

Solution: 

• Make sure the PIR Sensor and Record option are ON.

• Make sure PIR schedule properly configured

Confirm the dates and time periods when you want the camera to alarm you, and make sure they are chosen in blue.

Cause 4. The camera can not be triggered correctly

Solution: 

• Enable Siren. Wave your hand in front of the camera to trigger the PIR Siren. If you can hear alarm then it means your PIR is working properly.

• Configure Email Settings and turn on Push and Email Alerts. Wave your hand in front of the camera and see if whether your phone receives PUSH or E-mail notifications. If it sends push or E-mail notifications then it means your PIR is working properly.

Cause 5. The Micro SD card can't record normally

Solution: Insert another SD card into the camera to test whether it can save the recordings.

If you still can not find recordings in your cloud storage, please contact support and provide UID & password for us to check for you.