Encountering issues with your Reolink Cloud? Explore troubleshooting tips and solutions to fix "Reolink camera not recording to the cloud" issues in this article.
Applies to: All Reolink cameras that support Cloud feature.
Currently, Reolink Cloud is compatible with various Reolink camera models across different global regions (click Reolink Cloud Availability to learn more).
If your Reolink camera is not recording to Cloud
Learn what to do if you do not see Reolink Cloud recording showing up with the precondition that your camera has the Cloud Plan.
Troubleshooting Reolink Cloud not working: step-by-step guide
1. Check availability
Make sure that your Cloud Plan is active and your device has subscribed to the plan successfully. Learn How to Create a Cloud Account and Bind Cameras to the Cloud Plan via Reolink App
2. Check network connection
Use cellular data to access your camera on the Reolink app and verify that it is connected to the internet. For example, if you can live view the camera, then it is online.
3. Check your device’s Cloud settings
Make sure that Cloud recording is enabled on your camera. If you’ve set up a recording schedule, ensure that it aligns with your recording needs. Learn How to Set up Cloud Recording Schedule for Reolink Cameras
4. Restart your camera
Power off your camera, then power it on again. Learn How to Reboot Reolink Cameras/NVRs via Reolink App
5. Check your camera’s detecting functionality
You can enable Push/Siren function on your camera, and see if you can receive notifications or hear the siren when a motion event is detected. Learn How to Enable Push Notifications on iOS and Android Phones (reolink.com); How to Set up Audio Alarm (Siren) via Reolink App
6. Use sub-stream for uploading
Change the uploading stream to a sub-stream and check if the issue persists. Learn how to change the uploading stream to a sub-stream How to Change Resolution for Videos Uploaded to Reolink Cloud
7. Rebind your camera to Cloud Plan
Unbind your camera from the plan, then re-bind it to the Cloud Plan.
8. Unplug SD card
If you have an SD card on the device, unplug it and see if the issue is resolved.
If you still need help, please contact Reolink Support.
We may need you to provide the following information:
1. The problem you encounter, e.g. Reolink camera cannot store recording to Cloud;
2. The UID of your camera. Learn How to Find the UID of Your Cameras and NVRs
3. Steps you've already taken to troubleshoot the problem, e.g. Cloud Plan has been subscribed, the camera can be accessed via cellular data, and push notifications can be received.