If you fail to bind the camera to the Reolink Cloud, here are 4 possible causes of the problem for your reference, and you can follow the tips to solve it.
Currently, Reolink Cloud is compatible with various Reolink camera models across different global regions (click Reolink Cloud Availability to learn more).
Cause 1. Incorrect operation
Solution: Make sure that you have bound the camera to the Reolink Cloud via Reolink App in the correct way.
Cause 2. Poor network connection
Solution: Try to access your camera remotely to check if your camera is stably connected to the Internet.
If you cannot access your camera remotely, please check the network that your camera is connected to or switch to other networks to see if it works.
If you can access it remotely, please submit a request to our support team with your camera's UID and the screenshot of the error message.
Cause 3. Already bound to another account
Solution: Check if you have bound this device to another Reolink Cloud account before. If so, log in to that account, unbind the camera from the cloud plan and delete it from the device list on Reolink App. Then, you can bind the camera to your current account again.
If the problem persists, please submit a request to our support team for further assistance.
Cause 4. Wrong cloud plan
Solution: Go to Reolink Cloud page to check if your cameras are applicable to your Cloud plan.